Support and
SAP Maintenance
We offer a competitive AMS (Application Management Service) tailored to your needs.
An innovative service model that reduces your SAP platform management effort.
CERTIFIED MANAGEMENT MODEL
Enjoy the quality of a service based on an ISO 20000 and ISO 9001 certified management model.
CONTRACT RESULTS
Stop contracting costs and variances. Take control and set deadlines through Service Level Agreements (SLAs).
TAILORED TO YOUR NEEDS
We provide you with the right consultant, at the right time and for the right amount of time.
Ensuring maximum performance of your SAP environment
and ISO 9001
Service Level Agreements
Cost Control
Governance Model
Experience in SAP Services
Benefit from the experience of the entire i3s team for the maintenance and improvement of your SAP environment.
Experts
Support team focused on SAP products and with a level of experience above the market average.
Sector
We work in all sectors, with special focus on Industry, Public Sector and Service companies.
Certificates
We have the most relevant SAP certifications, such as PCoE, Recognized Experience, Service Partner and Sell Partner.
ISO 20000 and ISO 9001 certified management model
The quality of the SAP maintenance service is assured by our methodology and our certified management systems.
Delivery guarantee
in time and scope
Procedures based on
in industry best practices
Continuous improvement in the processes of
customer services
Service planning, operation and control processes.
Service continuity management
and of the risks
Certificate ISO 9001
Certificate ISO 20000-1
Agreements Service Level
Enjoy a service whose deadlines are controlled and guaranteed.
Commitments included in the Service Level Agreement
Prime time
response to requests
Resolution time
of incidents
Compliance
of the planning
Cost Control
Avoid surprises by knowing in advance what the amount of your monthly bill will be.
Stop worrying about the efficiency of the service, we manage it and inform you.
Forget about managing the irregularity or seasonality of your user demand
Governance Model
You will receive all the necessary information on the fulfillment of commitments and project costs.
You will have real-time visibility of the progress of the service and traceability of all actions through our ticketing tool.
You will be able to follow the evolution of the service by scheduling meetings as often as you need.
Scope of Service
FUNCTIONAL SUPPORT SERVICE
SAP Consulting Support
Immediate attention and response to questions and doubts as a consequence of an incident or operational problem.
BASIS SUPPORT SERVICE
SAP Preventive Maintenance
Ensuring the availability of environments through Solution Manager monitoring supervised by our consultants.
SAP Evolutionary Maintenance
Services oriented to include a new functionality in the system or to extend an existing one upon customer's request
SAP Evolutionary Maintenance
Updating of installations through the application of Support Packages and revision of parameters according to needs.
SAP Corrective Maintenance
Resolution of incidents detected in the system: technical actions, revision of data, interfaces, documentation, etc.
SAP Corrective Maintenance
Service level reaction to problems arising in the installation
SAP Preventive Maintenance
Proposed operational and platform improvements to reduce the number of future queries and incidents.
Functional Service Support
Generation of test environments by refreshing with the operating system data
SAP Training
Support to improve the daily operations of users in the functional areas, with sessions tailored to customer needs.
Other On-Demand Services
Operating system, database or SAP version change. Installation of new environments
SAP Support and Maintenance
Request information about the service by filling out this form.
